FAQs

We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee.

You may cancel or amend your order within 1 hour of purchase.

For Bags, Jewelry and non-custom printed items, you can return or exchange the product within 30 days of receipt.

For Returns or Exchanges, please request them by contacting our team at info@giftsny.com. Before doing so, please read our Refund Policy as it discusses who's eligible for a return, exchange, or refund. Should you have questions, please email us at info@giftsny.com.

Delivery takes between 5 and 10 business days. Please note that as a result of Covid-19 the Postal Service, and Shipping Carriers are experiencing delays in their delivery times.

Every customer receives a tracking number after your order has been shipped. If for some reason you did not receive a tracking number, just send us an email at info@giftsny.com.

We offer free US orders on all orders.

For International orders, shipping is free for orders over $60, otherwise a flat rate of $50 is applied.

Please check the tracking information sent to your email from Gifts NY email address. 

If you do believe there is a problem with your package, please contact the shipper directly. The tracking link provided to you in the confirmation email you received should include all the information you need. 

If you are still having trouble locating your package, please contact our Customer Success Team at info@giftsny.com.